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Navigating Bangkok’s Media Evolution: AI and Trust in Journalism 2025

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Bangkok train passengers reading content from their mobile phones, a common sight as the city's commute beats to the rhythm of technology. (File photo)

Amidst the hustle and bustle of Bangkok’s legendary traffic and vibrant street life, a challenge silently looms over the city’s buzzing newsrooms and media outlets. As the calendar page turns to 2025, the digital landscape, ever-shifting and burgeoning, threatens to outpace the traditional media narrative. The media world finds itself at a crossroads where evolving audience behaviors, the specter of misinformation, the relentless march of artificial intelligence (AI), and the myriad voices of content creators rise and collide, reshaping the fabric of journalism.

Recently, in the heart of Bangkok, at the esteemed Foreign Correspondents Club of Thailand (FCCT), insightful discussions unfolded. The theme? Navigating the turbulent waters of modern media. Experts outlined looming threats, with the consensus highlighting the urgent need for Thai media to innovate and forge new strategies. But why, you ask? Simply put, to maintain their competitive edge, secure that all-important public trust, and steer confidently in an AI-influenced world.

A beacon of trustworthiness, the 2024 Digital News Report from the Reuters Institute and Oxford University shines a light on the landscape: 54% of Thais express their trust in the media, a notch up from 50% in 2021—a rank that places Thailand among the world’s top media-trusting nations. Yet, that trust is not to be taken for granted, warns Mitch St.Hilarire, Asia Pacific’s sentinel for the esteemed Reporters without Borders Journalism Trust Initiative.

“High trust is not perpetually guaranteed,” Mitch projects with mild urgency. Preparations, he insists, must be laid out like firm stones on the path to future resilience. The call to arms for media outlets encompasses crafting transparent editorial guidelines, openly sharing funding sources, forthrightly publishing bylines, and nurturing robust sources to cultivate trust and transparency like a green-thumbed gardener cultivating rich soil.

Of course, there looms the dual-edged sword of AI, a technology advancing at breakneck speed. For a solid two decades, Sanook.com has held the crown as Thailand’s most-visited news haven, basking in the glow of over 40 million monthly users. Their secret? Transparency intertwined with AI, allowing them to remain ahead of the curve.

Pinpaka Ngamsom, the articulate head of content at Tencent Thailand (Sanook), shares a sage perspective: “Survival hinges on adaptation,” she notes, alluding to AI’s disruption as not merely a passing whim but a staple in the diet of contemporary journalism. “It’s not about if we should use it, but how,” she pronounces confidently.

This AI dance witnesses an ensemble of demand for crisp, compelling content, stringent calls for accuracy, and a spike in online competition—all fueling AI’s ascent. For seasoned journalists, AI may serve as a calculator simplifying a complex equation, bolstering their human craft with mechanical precision.

Ms. Pinpaka likens AI tools to allies, suggesting senior editors leverage AI not only to fine-tune their writing but to thwart misinformation—from whispering rumors to thunderous falsehoods. Yet, as AI diligently traces its prescribed paths, the question lingers: without a guardian’s oversight, could it unwittingly amplify misinformation?

In a moment of eloquent wisdom, Mitch St.Hilarire quips, “AI, in skilled hands, upholds newsroom ethics. If transparent, consumers are empowered, their trust anchored firm, fortified against the tides of misinformation.”

In the dynamic storytelling edifices of Thailand and beyond, the journey of journalism remains a tale of innovation and integrity where AI is but one character in a rich, ever-unfolding narrative.

27 Comments

  1. Suda March 4, 2025

    I think AI is crucial for modern journalism, but it feels like we’re entering a future where real stories might be overshadowed by machine-generated content.

    • Arty053 March 4, 2025

      That’s a valid concern, but AI can also filter through vast data for accuracy. Isn’t it better than getting false reports from less reliable human sources?

      • Suda March 4, 2025

        True, but without strict oversight, AI could become a tool for misinformation. Humans must always remain involved to interpret results and ensure authenticity.

    • Nok Y March 4, 2025

      But won’t too much reliance on AI risk reducing jobs in journalism? How do we balance progress with protecting jobs?

  2. Kritsarnd March 4, 2025

    The idea that 54% of Thais trust media is comforting, but doesn’t it kind of hint that nearly half do not? It’s troubling.

    • tanatat March 4, 2025

      Media trust is all about transparency. If newsrooms were more open about sourcing and funding, perhaps that percentage would increase.

    • Saniya205 March 4, 2025

      Exactly! Transparency is a must, especially in this digital age. Without it, AI or not, trust will remain elusive.

  3. Maya March 4, 2025

    I’m skeptical about the melding of AI and journalism. We’ve already seen AI art and music lack that ‘human touch.’ Will news lose its emotional core too?

    • jiro March 4, 2025

      But AI could just be a tool to optimize human creation, not replace it. The editor’s touch will always be needed.

    • Kritsarnd March 4, 2025

      True, but we must look at AI as a tool for empowering journalists, not replacing them. It’s all about balance.

  4. karla_technovista March 4, 2025

    Pinpaka has a point. Integration with AI isn’t a choice anymore; it’s a necessity if we want to stay updated and informed.

    • tina March 4, 2025

      True, but at what cost? Even necessary tools need guidelines, or else they may instill more harm than good.

    • Suda March 4, 2025

      Exactly, careful implementation and oversight is key to harnessing AI’s full potential.

  5. Dew T. March 4, 2025

    With AI precision, journalism can transform into a realm of factual accuracy; even then, human interpretation can’t just disappear.

    • Arty053 March 4, 2025

      Agreed. Even accurate facts need context and analysis that only skilled journalists can provide.

  6. Radha_Chimes March 4, 2025

    Mitch St.Hilarire is right! Transparency should be prioritized. Otherwise, it’s just setting up a sandcastle against misinformation’s tidal wave.

  7. tanatat March 4, 2025

    Thailand may rank highly in media trust, but the need for constant innovation to preserve it can’t be understated.

  8. jiro March 4, 2025

    Yes, trust is earned with continuous effort, especially with tech’s rapid evolution.

  9. tr4veller March 4, 2025

    People should also be educated on how to assess information they consume. Media literacy could play a huge role here.

    • charlie201 March 4, 2025

      Absolutely! Equip people with tools to discern the facts for themselves would be a major step forward.

    • Nok Y March 4, 2025

      Education is important, but doesn’t it start with providing transparent and ethical content first?

  10. Warin March 4, 2025

    What about the language barrier? Does AI accommodate the diverse linguistic fabric in Thailand, and is that part of Journalism’s evolution?

  11. Vishal S. March 4, 2025

    AI has the potential to break language barriers, but it must be nuanced enough not to erase cultural intricacies.

    • tina March 4, 2025

      Yes, and the cultural context should not be lost in translation; local flavor and narratives hold value.

  12. charlie201 March 4, 2025

    Sanook.com’s approach seems exemplary. Others should take notes, but AI should enhance, not distort the human touch.

  13. Arnav March 4, 2025

    Fingerpointing at AI is easy, but it might just be the magnificent ally we need in an era flooded with information—of course, with guided ethics.

  14. Dew T. March 4, 2025

    Let’s not forget that at the end of the day, AI is just a set of algorithms. Ethical journalism requires the heart of a human.

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