During a recent formal assembly within the grandeur of the Bangkok-based ministry headquarters, a celebratory occasion had been organized to bestow certification upon notable 190 governmental bodies. These agencies had remarkably utilized the Traffy Fondue platform in tackling and resolving the public’s pressing issues.
Notably, she expressed gratitude toward the National Science and Technology Development Agency (NSTDA) for their instrumental role in bringing Traffy Fondue to life. Despite the success stories, she didn’t shy away from acknowledging the need for further application of this platform across other yet non-participating government bodies.
Their ultimate vision centered around effective decentralization is designed to enable a multitude of agencies to cater to individualized needs across each province. Through the application of state-of-the-art technology, the government aspires to enhance efficiency, induce transparency, significantly cut costs, and notably bolster their digital governmental presence.
In the same gathering, NSTDA director Chukit Limpichamnong enlightened the audience on Traffy Fondue’s prime objective – to elevate the efficiency level of handling public grievances and effective management of city’s affairs.
Emphasizing the growing popularity of the platform, he revealed that over 10,400 agencies have already embraced Traffy Fondue in their operations. This is inclusive of more than 1,300 municipalities and over 1,800 subdistrict administrative bodies.
He proceeded to list out the enhanced reach of this platform across 14 provinces comprising Bangkok, Nakhon Ratchasima, Ubon Ratchathani, Khon Kaen, Phayao, Lamphun, Prachinburi, Phuket, Phetchabun, Samut Prakan, Saraburi, Chiang Mai, Lampang, and Singbur. Moreover, he pointed out the gobsmacking interest shown by three additional provinces – Trang, Nonthaburi, and Mae Hong Son – who are in the preparatory phase to start leveraging the platform.
Chukit emphasized the valuable asset that Traffy Fondue holds in shaping a digitally advanced government services sector. He boldly proclaimed the platform’s necessity to thrive in a world that’s strongly dominated by digitalization.
The Bangkok governor, Chadchart Sittipunt, another influential Traffy Fondue advocate, offered some impressive numbers backing the platform’s success story. As per him, an outstanding 380,704 issues have been reported via the platform, out of which a solid 279,184 grievances have been resolved and put to rest.
Elaborating on the nature of issues, he indicated that a significant chunk was related to road-related grievances (21%), followed by pedestrian woes (9%). Lighting and security flaws, cleanliness, flood-related problems, and obstacles shared an equal pie of 5% each. Drainage pipes and traffic stood at 4% each, he added.
Highlighting the significance of Traffy Fondue in driving decentralization, Chadchart stressed that the platform enabled the Bangkok Metropolitan Administration (BMA) to directly connect with the city’s dwellers and address their problems effectively.
To optimize the platform for solving issues, Chadchart revealed BMA’s intentions to upgrade Traffy Fondue to “Traffy Fondue Plus”. This new version would be underpinned on four essential themes:
1. Good news: enabling people to stay updated on issues affecting them
2. Good services: allowing vulnerable residents to access crucial data and facilities
3. Good data: integrating AI to amp up efficiency in data analysis and problem-solving
4. Have fun: offering a platform for citizens to actively participate in their city’s development.