There’s a certain magic to the skies when you’re flying with Vietnam Airlines, a carrier that recently soared to new heights by clinching the prestigious “2025 APEX Five Star Major Airline” accolade. Bestowed by the Airline Passenger Experience Association (APEX), this honor is no flight of fancy—it’s solidly grounded in the voice of the passengers themselves, making it the sole global award derived from impartial, third-party feedback, meticulously audited for authenticity. This year, nearly a million passengers cast their votes across a spectrum of 600 airlines, rating their experience on a five-star scale across five key categories: seat comfort, in-flight services, culinary offerings, entertainment systems, and Wi-Fi connectivity.
Dang Anh Tuan, the executive vice president of Vietnam Airlines, exuberantly shared that receiving the ‘Five Star Major Airline’ title underscores the relentless commitment of the airline to enhance their services and provide passengers with the most delightful, seamless, and stress-free journeys imaginable. “Our aim has always been to elevate the flying experience,” he emphatically stated.
The secret to their success? Vietnam Airlines attributes it to a ceaseless drive for innovation, which sees them operating one of Asia’s sleekest and most state-of-the-art fleets. Imagine soaring through the sky in a Boeing 787 Dreamliner, experiencing the elegance of an Airbus A350, or cruising quietly in an Airbus A321neo. But it’s not just about the aircraft—Vietnam Airlines is on a quest to revolutionize the very essence of air travel. Plans are afoot to spruce up airport facilities, introduce sustainable aviation fuels, and collaborate with global airlines to create an interconnected web of flight paths.
With an eye for detail and a heart for culture, Vietnam Airlines also takes pride in its capacity to serve as an aerial ambassador for Vietnamese heritage. The airline curates a rich tapestry of in-flight publications and engaging video presentations, not to mention a menu that tantalizes with the refined tastes of Vietnamese cuisine. This ethos of excellence and ingenuity keeps Vietnam Airlines on par with the world’s top airlines, continually bagging accolades such as “Asia’s Leading Airline – Economy Class”, “Asia’s Leading Cultural Airline”, and “Asia’s Leading Inflight Magazine 2023” at the World Travel Awards 2023. Indeed, the airline proudly jets into the ranks of the world’s top 20 airlines for 2023.
If you’re charting a course between Vietnam and Thailand, Vietnam Airlines has ramped up the frequency, operating a total of six daily flights, connecting Ho Chi Minh City and Hanoi to Thailand. Not stopping there, the journey is set to get even more exhilarating with additional flights adding direct routes from Da Nang to Thailand, all touching down at the bustling Suvarnabhumi Airport in Bangkok.
For more flight information or to book a quintessential Vietnamese experience, passengers can reach out to Vietnam Airlines’ Thailand branch located at the 10th Floor, Wave Place Building, 55 Wireless Road, Lumpinee, Phatumwan, Bangkok 10330, Thailand. Dial RSVN (66) 2 655 4137-40 or SALE (66) 2 655 3373, or simply visit their website at www.vietnamairlines.com. For queries, drop them an email at [email protected].
Vietnam Airlines winning the APEX Five Star Award is well-deserved. They’ve transformed flying into a true experience, not just a commute.
I don’t buy these awards as they often don’t reflect true customer experience. Are they really that good?
I’ve flown with them multiple times. Trust me, the service, especially the food, is exceptional. It’s not just about awards; it’s about real experiences.
Actually, for once, these awards are based on unbiased passenger reviews. That’s pretty transparent!
I agree, Vietnam Airlines is really stepping up their game! Their entertainment system especially is top-notch.
Finally, an airline that values comfort and culture in the skies! Their in-flight Vietnamese cuisine is a delight!
Vietnamese food in the sky? Hmm, I don’t know. Airline food can never be truly gourmet.
It’s not fine dining, but it’s surprisingly authentic for an airline meal. Not to be missed!
As someone who travels often, I can confirm. Their Pho is actually pretty good!
Innovation is great, but what about their carbon footprint? More flights mean more pollution!
They are looking into sustainable aviation fuels. That’s a step in the right direction.
Those initiatives sound good, but real action is needed, not just promises.
It seems they are trying to balance innovation with sustainability. We have to give them some credit.
I love the idea of an airline promoting Vietnamese culture! It’s like a cultural exchange in the air.
Definitely! This cultural focus truly enriches the flying experience.
Exactly, it adds a unique, intangible value that not many airlines offer. It’s quite refreshing.
They reminded me of home when I was away, which is deeply comforting.
Do awards like these really influence how people choose airlines? I mostly book based on price and schedule.
More flights between Vietnam and Thailand might saturate the market. Will this affect ticket prices?
It’s about time Southeast Asian airlines start getting recognition! They often offer better service than more expensive ‘luxury’ airlines, in my opinion.
The service might be better, but the fleet reliability of budget airlines often leaves much to be desired.
I might be biased, but Vietnamese hospitality really shines through with Vietnam Airlines! Proud of my local airline.
More connection flights mean more travel options, which is always a plus. Good on Vietnam Airlines for expanding their routes!
More flights also mean cramped airports and delayed schedules—it’s a double-edged sword.
True, but proper planning and management should keep things smooth. Let’s hope they’re ready!
Don’t forget about the aircraft themselves. Modern fleets mean safer and more comfortable flights.
Airline awards come and go, but it’s the passengers who ultimately decide with their wallets. Will this boost their ticket sales?