60.96% of respondents stated that calling for a motorbike via an application is significantly more convenient than having to go to taxi stands, in addition to 63.1 % noting that this will provide Bangkokians more transportation options. Additionally, 54.7 percent claimed that this would increase professional chances in the wake of the epidemic, while 40.03 percent claimed that ride-hailing services were more transparent and gave customers advance notice of the fee. Suan Dusit Poll surveyed 607 people between September 2 and 6, and found that 96.54 percent of them supported the Department of Land Transport’s decision to authorize motorcycle taxi services offered through ride-hailing apps. 61.29 percent of respondents said they wanted to see ride-hailing apps’ technology and service quality improve; 55.68 percent wanted additional riders added to the service to keep up with demand; and 50.38 percent wanted accident insurance for passengers to be made a requirement for all service providers.

81.39 percent of respondents who were asked who should provide this motorcycle taxi service said both the general public and current motorcycle taxi users, 10.21 percent said only current motorcycle taxi service providers, and 8.4 percent said the service should only be available to private vehicle owners. When asked what they want the DLT to do, 63.43 percent said the agency has to work to develop rules that safeguard both motorcycle taxi drivers and their customers. 62.11 percent want to see increased traffic enforcement, and 51.89 percent want a clear, uniform rate structure.

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